QUESTION...
How does the service work?
ANSWER...
1. Simply fill in the 'request a quote' form and upload any imagery, if your file size is too big to upload in the form please send us the file via WeTransfer.com
2. When we have received your quotation request we will review your requirements and email you a formal quotation for your approval.
3. Once you have checked the details on the quote are correct you can either follow the link on the quotation email to approve the order and make payment online or you can give us a call to pay by phone.
4. Okay, so your order is now on our system. Our Artwork Assassins will get to work and create your killer vector artwork, once the vectored file is ready you will receive it in your requested file format via email.
QUESTION...
Who will have the rights to my image?
ANSWER...
1. The images that you supply to us for conversion are not shared with anyone else. We may display your 'before and after' images on our website to showcase our services.
2. Images displayed anywhere online or published anywhere else are not necessarily public domain, even if an image doesn't have a copyright or trade mark notice, it doesn't mean it is free for anyone to use. It is illegal to duplicate a copyrighted or trademarked image without permission from its owner. Upon submitting an image to us for reproduction/vectorizing Artwork Assassin assumes you are the image owner or have explicit permission from the owner to duplicate the image.
QUESTION...
What is your turnaround time?
ANSWER...
We endeavor to complete all orders as quickly as possible, this said upon requesting a quote we do offer two options for turnaround time, 6-12 hours or 24-48 hours. The turnaround time selected is an aim only and on occasion if your design is very complex it may take slightly longer to complete your order, if this is the case we will contact you to let you know. If you have a specific deadline that needs to be met please add this in the 'artwork comments' section when you request your quotation.
Our office opening hour are Monday to Friday, 9am til 5pm (GMT).
QUESTION...
What is a raster image (bitmap image)?
ANSWER...
Most images you see on your computer screen are raster graphics. Images found online and photos imported from your digital camera are raster graphics. They are made up of grid pixels, commonly referred to as a bitmap. The larger the image, the larger the image file will be. For example, a 640 x 480 image requires information to be stored for 307,200 pixels, while a 3072 x 2048 image (from a 6.3 Megapixel digital camera) needs to store information for a whopping 6,291,456 pixels. Raster graphics can typically be scaled down with no loss of quality, however enlarging a bitmap image causes it to look blocky and 'pixelated'. For this reason vector graphics are often used for certain images, such as company logos, which need to be scaled to different sizes.
Examples of raster file extensions would be; BMP., TIF., GIF., JPG.
QUESTION...
What is a vector image?
ANSWER...
Unlike raster images vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths which are defined by a start and end point, along with other points, curves and angles along the way. A path can be a line, a square, a triangle, or a curvy shape. These paths can be used to create simple drawings or complex diagrams. Paths are even used to define the characters of specific typefaces.
Due to vector images not being made up of a specific number of dots they can be scaled to a larger size and not lose and image quality. When you increase the size of a vector image the edges of each object within the graphic stay smooth and clean. This makes vectors ideal for logos and other applications where the artwork may need to appear small, for example on a business card or scaled up to fill a billboard or building sign.
Examples of vector file extensions would be; AI., EPS., SVG., CDR.
QUESTION...
Why can't I open the vector file provided?
ANSWER...
You will need a vector program to open a vector file and maintain the vector data. Once you open your vector program, from the menu select FILE >> OPEN. If you simply double-click on the vector file your computer may find another program to open it and change the file's native format. Opening the file with a non-vector program like Photoshop will rasterize the image and the file will be of no use to anyone requiring vector art.
If you don't have a vector graphic editor but simply needed vector art for a third party: a printer, sign maker, etc., just forward them the vector file we provided. A raster copy of the vector file should have also been provided for your use.
If you have a vector program and have followed the steps above and you still can't open the file there is a compatibility issue. Not every vector program can open every vector file (e.g. an Adobe Illustrator (AI.) file may not open correctly in CorelDraw and a CorelDraw (CDR.) file may not open in Illustrator. This said most vector programs can import/open and export/save as an EPS. file format.
If you are still having issues opening your vector file please do not hesitate to contact us, one of our experienced Artwork Assassins will be on hand to help.
QUESTION...
What is the difference between a hand drawn vector conversion and a vector created with an automated conversion software?
ANSWER...
You Vector conversion software, also known as automated tracing software doesn't always produce good results, the imperfections in a low quality raster file can translate to the vector file. At Artwork Assassin we manually redraw your raster files node by node, automated tracing is only implemented under special circumstances and alongside manual editing to ensure you always receive top quality vector drawings.
QUESTION...
Will I be able to request my treated files more than once?
ANSWER...
In short - yes. We will hold your vectored artwork on file for a limited period of time, usually 12-18 months, so if you do loose the original file we send, you can ask for it again at no extra charge. This said we cannot be held responsible if we no longer have your files stored and we would recommend keeping a back-up of the treated files yourself (just in case).
